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Refund & Cancellation Policy

Last updated: 2026-07-14

This policy explains how subscription billing, cancellations, and refunds work for paid LiquidTCG plans. It applies to Store accounts that subscribe to a paid plan and forms part of our Terms of Service.

Subscriptions

Paid plans are billed in advance on a recurring basis (for example, monthly) through our payment processor, Stripe. Your subscription renews automatically at the end of each billing period until you cancel.

Cancellation

You can cancel at any time from Settings → Billing in your dashboard (which opens the Stripe customer portal). When you cancel:

  • your plan remains active until the end of the current billing period, and
  • you will not be charged again after that period ends.

At the end of the period your account moves to the free plan. You keep access to your data, subject to the limits of the free plan.

Refunds

Subscription fees are generally non-refundable, including for partial billing periods and for periods during which the account was unused. We do not provide prorated refunds for cancellations made mid-period.

We may, at our discretion, issue a refund or credit in cases such as:

  • a duplicate or erroneous charge;
  • a confirmed billing error on our side; or
  • where required by applicable law.

Failed payments

If a recurring payment fails, we (via Stripe) may retry the charge. If payment cannot be collected, your account may be downgraded to the free plan or suspended until the balance is resolved.

Chargebacks

If you have a billing concern, please contact us first at support@liquidtcg.co so we can resolve it. Initiating a chargeback without contacting us may result in suspension of your account.

How to request a refund

Email support@liquidtcg.co from the address associated with your account, including the charge date and amount. We aim to respond within a few business days.

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